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Refund Policy


We allow and accept order cancellation before the product is shipped. If the order is canceled before that you will get a full refund.

Returns (if applicable)

You can apply the return if you are not satisfied when you received, we accept returns within 30 days of receipt in new condition.

To be eligible and complete your return, we require a receipt or proof of purchase before it by send us an email for confirmation before the return: service@2otaku.com.

Please do not send your item back to the warehouse.

Our return address is: Room 2608, ShenzhenWan Science and Technology Ecology Park, NanShan District, Shenzhen, Guangdong, China, 518052.

Consignee: 2otaku Service Team, Tell: +86 0755-22677171

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the approval or rejection of your refund. If the refund is approved, your refund will be processed automatically to your applied credit card or original method of payment within 48 hours.

Shipping costs are non-refundable.

Late or missing refunds (if applicable)

It will usually take 5-10 business days for the international refund remittances, the final arrive date depends to the credit card companies. If you haven’t received a refund yet long time and done check with your bank, kindly feel free to contact us to support: service@2otaku.com.

Return shipping charge

Return shipping charge is billed by 2otaku only in case by the product mistakes (e.g. wrong item or in case low-quality). Otherwise you will be responsible for paying for your own shipping costs for returning your item.

To ensure the product being returned reliability to us, you should consider using a trackable shipping service or we suggest to purchase the shipping insurance.