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Terms & Conditions


Orders to 2otaku.com must be submitted by the following method: via our website www.2otaku.com.

Please ensure that you read these terms and conditions carefully, and check that the details on the Order and in these terms and conditions are complete and accurate, before you sign and/or submit your Order. If you think that there is a mistake, please contact us to discuss. We will confirm any changes in writing to avoid any confusion between you and us.

When you sign and/or submit your Order to us, this does not mean we have accepted your Order for goods. These terms and conditions will become binding on you and us when we issue you with a written acceptance of an Order, at which point a contract will come into existence between you and us.

If you need to make any changes to a custom-made Order, your prescription, or your Order details, you must notify us within 24 hours of the Order being placed. If changes are made after this time a charge may apply.


Unfortunately, despite our best efforts, we cannot always guarantee the availability of goods as set out on our site. If the goods you have ordered are NOT available, we will inform you by e-mail as soon as possible, we will NOT process your Order in that case. If you have already paid for the goods, we will refund you the full amount as soon as we can.


Please note that timescales for delivery and delivery charges will vary depending on the availability of the goods and your address. We will contact you with an estimated delivery date and you will be notified when the goods have been dispatched. Delivery of an Order shall be completed when we deliver the goods to the address you provided.

If no one is available at your address to receive the item(s), we will leave you a note that the goods have been returned to our premises, in which case, please contact us to re-arrange delivery. The goods will be your responsibility from the completion of delivery. You own the goods once we have received your payment in full.


We offer a 30-days warranty from the date you receive the goods.

If for some reason you are not completely satisfied with your goods or you made a mistake in your order, please follow the Refund Policy.


You consent to use and receipt of electronic communications and records related to 2otaku (which communications and records may include but limit to notices related to 2otaku requiring your attention, agreements and policies, and transaction receipts or confirmations). You give us permission to provide these communications and records to you electronically instead of in paper form. You also consent to the use of electronic signatures by you and us, and such electronic signatures will be deemed to satisfy any requirement under applicable law that an agreement, or that your signature to the agreement, be in written.